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Draft — pending attorney review. This document is a working draft prepared for legal review and is not yet final. It may contain placeholders and is provided for transparency, not as a binding agreement in its current form.

Mail Handling Agreement

What this means — plain-English summary, not legally binding; the full text below governs.

  • This explains how we receive, identify, photograph, and act on your mail once your address is active.
  • We open and scan only items you authorize; otherwise we photograph the outside and wait for your instruction.
  • You choose hold, scan, forward, store, shred, or return for each item or by standing preference.
  • Some mail — certified, signature-required, and government notices with deadlines — is handled with extra care, and time-sensitive items need prompt instructions from you.
  • After your account closes, a short wind-down period lets remaining mail be forwarded or returned before further handling rules apply.

1. Purpose

This Mail Handling Agreement describes how MyEverAddress receives and processes the mail we receive on your behalf as your authorized Commercial Mail Receiving Agency (CMRA) agent. It supplements your Terms of Service, Scanning Authorization, and the USPS PS Form 1583 you complete during onboarding.

2. Authorization to receive mail

By completing PS Form 1583 and this Agreement, you appoint MyEverAddress as your agent to receive mail addressed to you at your assigned Private Mailbox (PMB) address. We may receive mail for the names registered on your account. Mail addressed to a name that is not registered may be handled as an exception, held, or returned, as USPS rules and this Agreement require. USPS does not endorse MyEverAddress.

3. Intake and identification

When mail arrives, we:

  1. Receive it at our facility.
  2. Match it to your account.
  3. Photograph the exterior (front and, where useful, back).
  4. Classify it (for example, letter, statement, government notice, package, catalog).
  5. Publish it to your dashboard with its status and available actions.
  6. Notify you according to your notification preferences.

We record intake as an audit event. If we cannot confidently match an item to a customer, we treat it as an exception and follow our unknown-recipient procedure rather than guessing.

4. We do not open mail without your authorization

We do not open the contents of your mail unless you authorize it, either for a specific item or through a standing preference you set. Until you authorize opening, we handle only the exterior and its metadata. Authorization and the scanning process are governed by the Scanning Authorization.

5. Your instructions

For each item, you may choose to hold, open and scan, forward, store, shred, return to sender, archive, or tag it. You may set standing preferences (for example, “scan all letters,” “forward all packages weekly”). You are responsible for reviewing time-sensitive items promptly and giving instructions in time. We are not responsible for consequences of instructions you give late, or of standing preferences you have set, except to the extent caused by our own failure to follow your instructions.

6. Accountable and special mail

Certified, registered, signature-required, and other accountable mail is accepted and handled with additional care and recorded in the audit trail. Government and court notices, and items that appear time-sensitive, are flagged for your prompt attention. We are a mail-handling service; we do not evaluate the legal effect of any notice, calculate legal deadlines, or act as your legal representative. If an item requires a legal or financial response, that response is your responsibility. We are not a registered agent for service of process unless a separate registered-agent service is expressly offered and accepted.

7. Items we may refuse or specially handle

We may refuse, hold, quarantine, return, or report items that are unlawful, hazardous, leaking, damaged, suspected contraband, or otherwise outside the scope described in the Acceptable Use Policy and Package Policy. Where the law requires, we cooperate with postal and other authorities.

8. Care of your mail while in our custody

While your mail is in our custody, we store it in a controlled environment with restricted, role-based staff access and physical segregation between customers, and we log sensitive handling actions. We are designed around security best practices, but we do not guarantee against every loss or damage. Once an item leaves our facility with a carrier for forwarding or return, it is in the carrier’s custody and subject to the carrier’s terms; see the Forwarding & Postage Policy.

9. Fees

Handling, scanning, forwarding, postage, storage, and package fees are described on our pricing page and in your account, and are governed by the Terms of Service, Forwarding & Postage Policy, and Storage & Abandonment Policy.

10. Account closure and mail wind-down

When your account closes, we stop receiving new mail for you as of the effective date and enter a short wind-down period during which remaining mail can be forwarded or returned per your instructions and applicable law. Mail left unclaimed after that period is handled under the Storage & Abandonment Policy. You are responsible for updating your address with senders before closing your account.

11. Changes and contact

We may update this Agreement with notice as described in the Terms of Service. Questions: support@myeveraddress.com.

Questions about this policy? Contact us.