Scanning Authorization
What this means — plain-English summary, not legally binding; the full text below governs.
- We never open the inside of your mail unless you tell us to — either for one item or through a standing preference you set.
- When you authorize opening, we open the envelope, scan the pages, and post the images to your dashboard.
- You can turn on automatic scanning for a whole category (for example, all letters) or authorize items one at a time.
- The scanned image is the record; if a scan is unclear or a page is missing, you can ask us to re-scan.
- Automated summaries of scanned pages can be wrong; the scanned document itself is what counts.
1. What you are authorizing
By requesting a scan, or by turning on a standing scan preference, you authorize MyEverAddress to open the exterior packaging of the item, remove and scan its contents, and post digital images of those contents to your account. This authorization is specific to the items or categories you select. It supplements your Mail Handling Agreement and Terms of Service.
2. Two ways to authorize
- Per item. You select an individual mail item and request that it be opened and scanned.
- Standing preference. You turn on automatic opening and scanning for a category you choose (for example, “all first-class letters,” “all statements”). You can change or turn off a standing preference at any time; it applies to items received after the change.
If you have not authorized opening for an item, we handle only its exterior and metadata and wait for your instruction.
3. How scanning works
When an item is authorized for scanning, an operator confirms the authorization, opens the item, scans each page, confirms the page count, and runs a quality check. The scanned pages are published to your account and recorded as an audit event. Where you have enabled it, automated processing may then extract and summarize information from the scan, as described in the AI Feature Disclosure.
4. Scan quality and re-scans
We aim for clear, complete scans and check for common issues such as missing pages, skew, blur, cut-off edges, and blank pages. If a scan is unclear or incomplete, you can request a re-scan while the physical item is still in our custody. Because physical items may later be forwarded, stored, or shredded per your instructions, re-scans are only possible while we still hold the item.
5. What we do not do
We do not open items you have not authorized us to open. We do not evaluate the legal, tax, medical, or financial meaning of a document. We do not act on the contents of a scanned document beyond the handling actions you request. Automated summaries and extracted fields are conveniences and may contain errors; the scanned document is the authoritative record.
6. Records of authorization
We keep a record of each scanning authorization, including which item or category it applied to and when it was authorized, as part of the account’s audit trail. This record is available to you and may be produced to authorities on lawful request.
7. Household and business accounts
For household and business accounts, opening and scanning mail addressed to a named recipient must be authorized consistently with the permissions set for that account. The account holder is responsible for ensuring each named recipient has consented to the handling of mail addressed to them. (Attorney to confirm the consent structure for opening mail addressed to another named individual.)
8. Changes and contact
We may update this authorization framework with notice as described in the Terms of Service. Questions: support@myeveraddress.com.