Still have a question?
The demo answers a lot of them by showing you the product. If you'd rather ask a person, we're happy to help.
FAQ
Questions, answered.
Straight answers about how the address works, your mail and privacy, forwarding and packages, the assistant, billing, and eligibility. Still stuck? The demo answers a lot by showing you.
Getting started
The basics.
What is MyEverAddress?
It's a permanent mailing address plus the software to run it. Your mail arrives at a staffed facility, we photograph every piece and put it in your dashboard, and you decide what happens next — view it, open and scan it, forward it, hold it, store it, shred it, or return it — from anywhere.
Is this a real street address or a PO Box?
It's a real street address at a mail facility, formatted with your own private mailbox number (PMB). It is not a PO Box. Because it's a street address, it works in many places a PO Box isn't accepted, and it can receive packages from private carriers.
What does PMB mean?
PMB stands for Private Mailbox. It's the number that identifies your specific mailbox at the facility, and it appears in your address like this: Your Name / PMB 1234 / 100 Example Street, Suite 200 / City, State ZIP. It tells the facility exactly whose mail a piece belongs to.
How is my address formatted?
Your address has your name (or a recipient name on your account), your PMB number, the facility's street address and suite, and the city, state, and ZIP. We give you a copyable, printable version and a checklist of who to give it to.
What is Form 1583, and why do I need it?
PS Form 1583 is the USPS form that authorizes a mail-receiving service to receive mail on your behalf. Federal rules require it, along with verifying your identity using two acceptable IDs, and it typically needs to be notarized. We walk you through the current version, explain your notary options, and pre-fill what we can. Requirements can change, so we'll guide you through the current process at signup.
Can I try it before I commit?
Yes. The demo is free, needs no account, and uses fictional sample mail so you can see exactly how everything works before deciding.
Your mail & privacy
How your mail is handled.
Do you open my mail?
Only when you ask. Every piece is photographed unopened. Opening and scanning happens only after you authorize that specific piece, and every action is recorded in your history.
Who can see my mail?
You can, along with any recipients or team members you add to your account. On our side, staff access is limited by role to what's needed to handle your mail, and sensitive actions are logged. We don't put your mail contents into analytics.
What can't you receive?
We can't accept certain restricted, hazardous, or illegal items, and some accountable or specialized mail types have extra steps. If something can't be received or requires special handling, we'll flag it rather than guess. Our Mail Handling and Package policies list the specifics.
What happens to the physical paper after it's scanned?
Scanning never destroys your original on its own. The physical piece is kept until you decide what to do with it — forward it, store it, shred it, or return it. Shredding always asks first and explains that it can't be undone.
How fast will my mail show up in the dashboard?
Most mail is photographed and posted within one to two business days of arriving, and authorized scans are typically ready shortly after you request them. Volume, holidays, and unusual items can affect timing, so we describe our process honestly rather than promising an exact turnaround. You can always see each piece's current status.
Forwarding & packages
Getting mail and packages to you.
How much does forwarding cost?
You pay the actual postage plus a clear handling fee, and you see the total before you confirm each shipment. Bundling several pieces into one shipment usually lowers the cost per piece.
Can you receive packages?
Yes. We receive packages from major carriers, photograph them, note their condition, and hold, forward, consolidate, or return them on your instruction. Package handling and storage carry fees based on size and time, shown before you confirm.
Can you combine several items into one shipment?
Yes. Consolidation lets you group multiple pieces or packages into a single shipment to save on postage. You choose when to send.
Can you forward internationally?
International forwarding is supported where carriers and customs rules allow. Some destinations, item types, and customs requirements add steps or restrictions, which we'll show you when you set up a shipment.
Mail intelligence
About the assistant.
How accurate is the AI?
The assistant is a helpful first pass, not the final word. It reads only mail you've authorized to be opened, and automated reading can make mistakes, so summaries and extracted details can be wrong. Your original scan is always available to check, and each finding shows a confidence level.
Does the AI read mail I haven't opened?
No. It never analyzes unopened mail beyond the envelope details you can already see. It works only on documents you've authorized to be opened and scanned.
Is the AI's summary legal or financial advice?
No. Summaries and extracted details are for convenience only and are not legal, tax, medical, or financial advice. For decisions that matter, rely on your original documents and a qualified professional.
Billing & account
Plans, payment, and leaving.
How much does a plan cost?
Plans start at $15 per month for Essentials, with Traveler, Household, and Business adding scanning, mail intelligence, multiple recipients, and business controls. Subscription fees are separate from usage-based charges like postage, which are always shown before you confirm.
Can I cancel any time?
Yes. You can cancel from your account. Our Refund & Cancellation policy explains any notice period and how mail is handled after an account closes, including the window for retrieving or forwarding remaining mail.
Am I being charged during the waitlist?
No. Joining the waitlist is free and commits you to nothing. We don't charge for service that isn't available yet — any payment happens only when your address is ready to use.
Eligibility & legal
Where this works, and where to be careful.
Can I use this as my legal or residency address?
MyEverAddress is a mailing address. Whether an address is accepted for things like a driver's license, vehicle registration, voter registration, taxes, insurance, banking, or legal residency varies by state and situation, and a mailing address does not by itself establish domicile or residency. We flag where this matters, but you should confirm the requirements that apply to you.
Is MyEverAddress a registered agent?
No. We are not a registered agent service and don't hold ourselves out as one. If your business needs a registered agent, that's a separate service with its own requirements.
Do you deposit checks for me?
No. We handle physical mail — receiving, scanning, forwarding, storing, and shredding it. We don't deposit checks or handle your funds.
Is MyEverAddress approved or endorsed by the USPS?
No. We operate as a Commercial Mail Receiving Agency and our USPS CMRA registration is in progress. We don't claim USPS approval or any government endorsement.
Is my mail service replacing a lawyer or accountant?
No. MyEverAddress organizes your mail and documents, but it doesn't provide legal, tax, or financial advice, and it isn't a substitute for a professional.