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The demo answers a lot of them by showing you the product. If you'd rather ask a person, we're happy to help.
FAQ
Questions, answered.
Straight answers about how the address works, your mail and privacy, forwarding and packages, the assistant, billing, and eligibility. Still stuck? The demo answers a lot by showing you.
Getting started
The basics.
What is EverAddress?
EverAddress is building a mailing-address service with an online mailbox. After an account is approved and activated, eligible incoming mail can be checked into the dashboard for the actions supported by that account. The public demo uses fictional mail and simulated actions.
Is this a real street address or a PO Box?
An eligible, approved account receives an assigned mailing address with a private mailbox number (PMB), not a traditional PO Box. The exact address, format, supported item types, and permitted uses are confirmed before activation. Acceptance varies by institution and jurisdiction.
What does PMB mean?
PMB stands for Private Mailbox. It identifies the recipient within a mail-receiving address. Any example on this site is illustrative; an approved customer must use only the exact address and PMB format shown after activation.
How is my address formatted?
After approval and activation, the account will show the exact assigned address and PMB format. Do not route mail to a sample address or assume a suite or unit variation is valid.
What is Form 1583, and why do I need it?
PS Form 1583 authorizes a commercial mail-receiving agent to receive mail on your behalf. The current process requires two acceptable IDs and identity verification through a permitted in-person, real-time remote, or U.S.-notary path offered by the agent. EverAddress will show only the completion methods it has actually enabled; requirements may change, so follow the instructions presented during setup.
Can I try it before I commit?
Yes. The demo is free, needs no account, and uses fictional sample mail so you can see exactly how everything works before deciding.
Your mail & privacy
How your mail is handled.
Do you open my mail?
The intended service requires an authenticated request before opening or scanning an item. Production scanning is not enabled until private storage, authorization, and staff workflow controls are verified.
Who can see my mail?
Private customer and staff access rules must be enforced before mail images or scans are enabled. The fictional public demo contains no real customer mail.
What can't you receive?
Do not route mail until an activated account shows its approved recipient names, supported mail classes, prohibited items, and handling rules. EverAddress has not published a final active package or special-item acceptance policy.
What happens to the physical paper after it's scanned?
The final retention and disposition rules must be shown in the approved Mail Handling terms before scanning is enabled. A scan does not itself authorize destruction, and destructive actions remain unavailable until their confirmation, cancellation window, legal-hold, and staff-completion controls are approved.
How fast will my mail show up in the dashboard?
EverAddress does not publish a handling turnaround until the operating schedule has been measured and approved. An active item should show its real status without implying that staff work is instant.
Forwarding & packages
Getting mail and packages to you.
How much does forwarding cost?
A real forwarding request must present the available method, postage, handling, and final total before confirmation. Public calculator values are estimates, not carrier quotes.
Can you receive packages?
Package receiving is available only when an activated account explicitly confirms it. For enabled accounts, eligible packages are stored in a locked office area at 462 Memory Lane, Suite 120, Dawsonville, GA 30534. Pickup is available Sunday–Friday, 9:00 a.m.–6:00 p.m.; closed Saturday. Service availability and supported carrier, item, size, storage, and fee rules are confirmed before activation. Follow the ready-for-pickup instructions for your item before traveling to the office, and do not send a package until your account shows package receiving as enabled.
Can you combine several items into one shipment?
Consolidation is not offered today. It requires an approved carrier workflow, eligible-item rules, repacking and liability terms, and a final price before it can be enabled.
Can you forward internationally?
International forwarding is not promised today. It requires supported carriers, customs handling, destination rules, item restrictions, and a confirmed price before it can be enabled.
Mail intelligence
About the assistant.
How accurate is the AI?
The public assistant is a deterministic demo using fictional fixture documents. It is not production analysis of customer mail. Any future automated reading can make mistakes and must preserve the original source for checking.
Does the AI read mail I haven't opened?
No production customer-mail analysis is available today. The intended design permits analysis only after an authenticated open-and-scan authorization.
Is the AI's summary legal or financial advice?
No. Summaries and extracted details are for convenience only and are not legal, tax, medical, or financial advice. For decisions that matter, rely on your original documents and a qualified professional.
Billing & account
Plans, payment, and leaving.
How much does a plan cost?
The pricing page shows proposed launch plans beginning at $15 per month. The final plan, included services, usage fees, tax, billing cadence, and renewal terms must be presented before purchase.
Do you offer service-member pricing?
Yes. EverAddress’s ongoing service-member rate is 50% off the standard recurring base-plan fee for verified active-duty, National Guard, and Reserve members. It is not limited to a launch period and replaces other percentage plan discounts. It does not discount postage, handling, usage charges, add-ons, taxes, or third-party fees. Eligibility verification and billing are not open yet. Do not send military documents through the public contact form.
Can I cancel any time?
Cancellation, renewal, refund, and closed-account mail rules must be confirmed in the terms presented with an activated subscription. Do not rely on the fictional demo as a billing contract.
When do I actually get charged?
Starting setup does not create a charge. Billing can begin only after the production checkout presents the selected plan, full amount, renewal terms, and cancellation terms for confirmation.
Eligibility & legal
Where this works, and where to be careful.
Can I use this as my legal or residency address?
EverAddress is a mailing address. Whether an address is accepted for things like a driver's license, vehicle registration, voter registration, taxes, insurance, banking, or legal residency varies by state and situation, and a mailing address does not by itself establish domicile or residency. We flag where this matters, but you should confirm the requirements that apply to you.
Is EverAddress a registered agent?
No. We are not a registered agent service and don't hold ourselves out as one. If your business needs a registered agent, that's a separate service with its own requirements.
Do you deposit checks for me?
No. EverAddress does not offer check deposit, money-order deposit, or funds handling. Other mail actions are available only when explicitly shown for an activated account.
Is EverAddress approved or endorsed by the USPS?
No. EverAddress does not claim USPS approval, certification, endorsement, or government endorsement. Postal authorization requirements do not make the service government-endorsed.
Is my mail service replacing a lawyer or accountant?
No. EverAddress organizes your mail and documents, but it doesn't provide legal, tax, or financial advice, and it isn't a substitute for a professional.