Envelope
A physical piece of mail arrives and is photographed the day it lands — a record you can see from anywhere.
Create your account
Sign up and verify your email. No mail is involved yet — this is just your login.
How it works
From your mailbox to your screen, step by step.
One permanent address. A real facility receives your mail, photographs it, and puts it in your hands — so you decide what happens next, wherever you are.
Received
Photographed, unopened
Scanned
Readable, searchable
Understood
- SenderMountain Mutual
- Amount$142.00
- DueSep 14
Filed & tracked
Getting set up
Setting up your address.
Getting started takes a little paperwork the first time — it's how a real mail service is allowed to receive mail on your behalf. We walk you through each step.
- 01
- 02
Choose your plan
Pick the plan that fits how you live and who receives mail with you.
- 03
Verify your identity
Federal rules for mail services require identity verification. You'll provide two forms of ID and complete USPS Form 1583, which authorizes us to receive your mail. We guide you through the current version and the notary options.
- 04
Get your permanent address
Once your setup is complete, your address and private mailbox number (PMB) are activated. Now you can start giving it out.
- 05
Update your senders
Use our address-change checklist to point your bank, insurer, subscriptions, and the DMV to your new address — once. We'll show you who to update.
Identity verification and Form 1583 are part of current USPS requirements for mail-receiving services. Requirements can change; we'll guide you through the current version at signup. In the demo, this step is simulated — no real ID is collected.
When mail arrives
What happens to each piece of mail.
- 01
Received
Your mail arrives at the facility and is checked in that business day.
- 02
Matched to you
Staff assign it to your mailbox and the correct recipient name in your household or business.
- 03
Photographed
The envelope is photographed, front and back. Nothing is opened at this stage.
- 04
Classified
It's tagged by category and importance — so a tax notice looks different from a catalog.
- 05
Notified
It appears in your dashboard and, if you like, you get an alert that new mail has landed.
- 06
You choose the action
View it, open and scan it, forward it, hold it, store it, shred it, or return it. Your call.
- 07
Opened & scanned — only if you authorize
When you request a scan, staff open the piece, scan the pages, and add a readable document to your dashboard.
- 08
Organized for you
The assistant reads authorized scans and pulls out the sender, amounts, due dates, and deadlines, then files it where you can find it.
- 09
Forwarded, stored, shredded, or returned
The physical piece goes where you told us — shipped to you, held in storage, securely shredded, or returned to sender.
The idea in three moves
Envelope, to digital record, to something you can act on.
Traditional forwarding stops at moving paper around. We turn each piece into something you can see, search, and act on in seconds.
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Digital record
Once you authorize a scan, the pages become a readable, searchable document filed under the right sender and category.
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Actionable intelligence
The assistant highlights the amount, the due date, the deadline, or the renewal — so you know what to do without reading every line.
About the paper itself
Your physical mail is always accounted for.
Digital is convenient, but the paper still matters. Here's how the originals are handled.
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Originals stay safe
The physical piece is kept until you decide what to do with it. Scanning never destroys the original on its own.
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Destruction asks first
Shredding always requires your authorization, explains that it can't be undone, and is recorded in your history. Some plans let you set a waiting period.
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Forwarding, your way
Send items one at a time or bundle several into one shipment to save on postage, with the cost shown before you confirm.
Honest timing
How fast does it happen?
Most mail is photographed and posted to your dashboard within one to two business days of arriving, and authorized scans are typically ready shortly after you request them. Volume, holidays, and unusual items can affect timing, so we describe our process honestly rather than promising an exact turnaround. You'll always see each piece's current status — received, processing, available, scanning, forwarded — right in your dashboard.
The fastest way to understand it is to try it.
The demo walks you through a real dashboard full of a fictional traveler's mail — no account, nothing real.